En Pointe Valentina draped knicker

Your products are lovingly made by hand in the United Kingdom.

Please allow 21 days for the manufacture of your goods, excluding the delivery time to your area. We may in some cases have your goods in stock, in which case we will ship them the next working day. 

If you are concerned please email us at contact@fredandginger.com prior to placing your order and we will inform you of the stock situation.
In any case we will email you on the status of your order within 24 hours of receiving it.

Type	Cost	Delivery Time
UK Standard	£4.95	Usually 3 to 5 working days. Requires a signature on delivery.
UK Express	£7.95	Next working day for orders placed before 12 Noon Mon-Fri. 2 working days for orders placed after 12 Noon Mon-Fri. Requires a signature on delivery.
Europe	£9.95	7-10 working days
Rest of the World	£16.95	10-14 working days

At Fred & Ginger we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why, if you are unhappy with your purchase for any reason, you can return it to us in its original condition within 14 days of the date you received the item for a 100% refund or exchange. The garments should be returned unworn with all labels intact. Please note that we will not accept returns on lingerie that has been worn or is returned in a soiled condition.

When you send your item back to us, you can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your return. If your delivery address is within the EU, your refund will include the delivery charges incurred in sending the item to you, however you will need to pay for any costs for returning the item to us.

Please return your order to:
Fred & Ginger London Ltd
50 Lyham Road
London
SW2 5QA